Privacy Statement

Standard Bank of Angola, its subsidiaries and associated companies, treat the personal information we collect through this website, associated websites, mobile websites, mobile applications and other channels as private.

Collection of personal data

We collect personal information directly from you and, where lawful and reasonable, we may collect personal information from third parties and from publicly available sources such as credit reports and government agencies for the purposes described below.

We use your personal information to:

• fulfill our responsibilities to you;
• follow your instructions;
• process your personal information for common business purposes (this includes opening and maintaining your account, effecting transactions, administering claims where applicable, managing our risks and maintaining our general relationship with you);
• perform statistical and other analyzes to identify possible markets and trends, evaluate and improve our business, (this includes the improvement and development of new products and services);
• inform you about the services and products available within the Group, make sure that our company meets your needs and comply with applicable regulations.

Without your personal information, we may not be able to provide or continue to provide you with the products or services you need.

Your permission

We will process your personal information only with your voluntary consent or in accordance with the law. Your consent will be given through our product and service agreements.

We will only disclose your personal information if:

• the law requires;
• we have a public duty to disclose the information;
• our or your legitimate interests require disclosure; or agreed that we may disclose your information.
• 3rd Parties

We ask for support from individuals, organizations, our subsidiaries and affiliates. When we do this, they must agree to our privacy principles, policies and associated practices.

We will not disclose your personal information to external organizations that are not our service providers unless you give us your consent, or unless we are able to do so by law, or if this is necessary for the conclusion or performance of our contract with you. .

Treatment/Processing across borders

Sometimes, we will process your personal information in other countries, to carry out your instructions or for common business purposes. These countries may not have the same level of protection. We will only process your personal information with your consent. If necessary, we will ask the party to whom we transfer your personal information to comply with our privacy principles, policies and associated practices.

Storage of personal information

We store your personal information as required by law.

Our security practices

Our security systems are designed to prevent loss, unauthorized destruction, damage, and/or access to your personal information by unauthorized third parties.

Marketing by electronic means

If you give us permission, we may use your personal information to inform you about products, services and special offers from us or other companies that may be of interest to you. We will do this via email, text message (SMS), social media platforms or notification in your mobile applications. If you later decide that you do not want us to do this, please contact us through our customer service channels to discontinue the service.

You should regularly read the security tips and updates on our website to ensure you benefit from our security systems and stay up to date with the latest fraud trends.

Our use of technology to track your use of our website

As you use our websites or mobile applications, we will automatically process certain personal information, such as visits to our website. We use this information to find out which areas of the website people visit the most and to monitor the use of our websites. This helps us to add more value to our services. This information is collected so that we do not obtain personal information about any individual or their online behavior on other websites.

Cookies

We use cookie technology on some of our websites. A cookie is a small text file that is saved in your internet browser when you use our website. The cookie is sent to our computer whenever you visit our websites. Cookies make it easier to get a better online experience.

Types of cookies used on our website:

• session cookies

These cookies are temporary and only exist while browsing our website. As soon as you close the browser or switch to a different website, they will be removed. They allow our website to link your actions during a browser session.

 

• persistent cookies

These are permanent cookies stored on your device until they reach a defined expiration date or until you delete them. They remember your preferences or actions on our site (or in some cases on different sites). We may use them for a variety of reasons, such as remembering your preferences and choices when using our website or only displaying advertising messages relevant to you.

• First-party cookies:

These cookies are owned and created by us.

Third-party cookies:
These cookies are owned and created by another company that provides us with a service, such as social media sharing, website analytics or content remarketing.

• How to disable cookies

You can prevent your browser from accepting cookies by changing your browser settings. Please be aware that restricting cookies may affect the functionality of our websites. We recommend that you allow cookies. In most browsers, cookies are enabled by default. Explore your browser settings and options to disable or enable them, or visit https://www.aboutcookies.org for detailed information on managing cookies in various browsers.

Links to other websites

Our website, related websites and mobile applications may link to/from other websites. While we only try to link to sites that also have high standards of privacy, we are not responsible for the security, privacy practices or content of those sites. We recommend that you always read the privacy and security statements on these sites.

Electronic communications monitoring

We establish communication through different methods and channels. If permitted by law, we may record and monitor electronic communications to ensure they comply with our legal and regulatory responsibilities and internal policies.

Monitoring and analysis

We will monitor and review your account for credit, fraud, compliance and other risk-related purposes as required by law.

Social media

We operate and communicate through our designated channels, pages and accounts on certain social media sites to inform, assist and interact with our customers. We monitor and record comments and posts made about us on these channels so that we can improve our services.

The general public can access and read any information published on these sites. We are not responsible for any information posted on these sites other than information posted by our designated employees. We do not endorse the social networking sites or any information posted there by third parties or other users.

We do not provide investment, tax or other professional advice on social media sites. You should always get independent advice before making any decisions.

When you reach us through social media, your personal information may be processed by the website owner; this process is beyond our control and may take place in a country outside Angola that may have different privacy principles.

Social media is not an appropriate forum to discuss our customers' products or financial arrangements. We will not ask you to share personal, account or security information on social media.

We regularly update and monitor our social media accounts and welcome feedback and ideas sent to us through these channels. We try to participate in conversations whenever possible, but we cannot guarantee that we will read or respond to all messages sent to Standard Bank's official social media accounts.

Emerging themes and helpful suggestions will be given to relevant people within the Bank for consideration, but we cannot guarantee that any themes or suggestions will be adopted.

Your rights

We will take note of your rights under applicable privacy and data protection laws, in particular your right to object, on reasonable grounds, to certain types of processing.
You have the right to consult a decision that we have made about a product or service that you have requested and that has been made exclusively by automated means.

Right to change this privacy statement

We may change this privacy statement. We will post all changes on our website. The most recent version of our privacy statement will supersede all previous versions.

* Subsidiaries and associated companies

Diners Club (SA) (Pty) Ltd, Standard Bank Financial Services Holdings (Pty) Ltd, Standard Offshore Finance Company (Pty) Ltd, Melville Douglas Investment Management (Pty) Ltd, FHPManage

Inquiries and complaints

If you have any questions or complaints about privacy, please contact the Group's Data Protection Officer:

Jan Bezuidenhout  - Group Privacy Director

Household:

Inara Business Park & Gardens, Torre 1, Via A2, Distrito Urbano de Talatona, Município de Talatona, Luanda – Angola