Contacts
The "Service Quality Department - Customer Experience" supports all Customers who have experienced any situation that has resulted in displeasure or dissatisfaction, such as delay in carrying out any guidance, lack of response or service.
Would you like to share your opinion?
Your opinion is very valuable for our growth. If you would like to leave a compliment or share an opportunity for us to improve, please fill in the form below.
How can I make a complaint?
You can submit your complaint through the following channels:
- Complaint book
- Call Center-+244 923 190 888;
- Email address: [email protected]
How are complaints handled?
Complaint reception > Registration > Customer receipt notification > Investigation > Monitoring > Deliberation/Solution > Customer response > Complaint closure.
How long should I wait for an answer?
Based on Notice No. 12/2016 of 16 September, Article 23, Financial Institutions must proceed as follows:
- In the case of complaints involving only one financial institution, the latter must, within a maximum period of 20 (twenty) days, from the date of the complaint, resolve it.
- In the case of complaints involving two or more financial institutions established in Angola, the financial institution that is investigating must, within a maximum period of 30 (thirty) days, present a solution to the complaint.
- In the case of complaints involving one or more financial institutions, which are not established in Angola, the institution that is investigating must, within a maximum period of 60 (sixty) days, present the solution to the complaint.
- The financial institution must, within a maximum period of 10 (ten) days, respond to the request of other financial institutions and investigate or provide information related to specific transactions or services.
What else should I know?
The service provided by the Service Quality Department - Customer Experience is free of charge and is also available to receive your suggestions for improving the services and products we provide.
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How can I make a complaint?
-
How are complaints handled?
-
How long should I wait for an answer?
-
What else should I know?
You can submit your complaint through the following channels:
- Complaint book
- Call Center-+244 923 190 888;
- Email address: [email protected]
Complaint reception > Registration > Customer receipt notification > Investigation > Monitoring > Deliberation/Solution > Customer response > Complaint closure.
Based on Notice No. 12/2016 of 16 September, Article 23, Financial Institutions must proceed as follows:
- In the case of complaints involving only one financial institution, the latter must, within a maximum period of 20 (twenty) days, from the date of the complaint, resolve it.
- In the case of complaints involving two or more financial institutions established in Angola, the financial institution that is investigating must, within a maximum period of 30 (thirty) days, present a solution to the complaint.
- In the case of complaints involving one or more financial institutions, which are not established in Angola, the institution that is investigating must, within a maximum period of 60 (sixty) days, present the solution to the complaint.
- The financial institution must, within a maximum period of 10 (ten) days, respond to the request of other financial institutions and investigate or provide information related to specific transactions or services.
The service provided by the Service Quality Department - Customer Experience is free of charge and is also available to receive your suggestions for improving the services and products we provide.
Standard Bank de Angola
Inara Business Park & Gardens, Torre 1, Via A2, Distrito Urbano de Talatona, Município de Talatona, Luanda – Angola
Telephone
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